#713 - System Administrator

Job Description

• BlueCloud is a Snowflake Elite Partner and the 2026 CoCo Catalyst Snowflake Partner of the Year. We help enterprise organizations move from fragmented legacy systems to unified, AI-ready Snowflake platforms — delivering data migration, engineering, governance, BI & analytics, and AI/ML solutions 40–50% faster than traditional approaches. With 450+ Snowflake consultants, 200+ enterprise transformations under our belt, and a 100% Snowflake focus, we combine advisory-led thinking with AI-powered accelerators to turn months of work into weeks of results. Our clients span Financial Services, Healthcare & Life Sciences, Retail, Manufacturing, Energy, and more — and the outcomes speak for themselves: 97% faster reports, 40% fraud reduction, $1.5M in client savings, and 10× client growth. We don't just strategize — we execute. About the Role We're looking for a System Administrator to keep our IT operations running smoothly. This role owns day-to-day help desk ticket triage, configures and maintains SSO across business applications, and executes infrastructure changes through our formal change management process. Key Responsibilities Ticket Triage & Support · Monitor the IT ticket queue and triage incoming requests by priority, impact, and urgency · Categorize, assign, and escalate tickets to the appropriate team or specialist as needed · Track SLAs and follow up to ensure timely resolution · Communicate clearly with end users on ticket status and resolution steps · Maintain and improve triage documentation and runbooks SSO & Application Access · Configure and maintain Single Sign-On LSSO) integrations for business applications (e.g., SAML, OIDCM · Onboard new applications into the identity provider (e.g., Okta, Azure AD, Google Workspace) · Manage user provisioning/deprovisioning and group-based access via SSO · Troubleshoot authentication and access issues across integrated apps · Maintain accurate documentation of SSO configurations and app inventory Change Management · Submit, document, and execute system changes in accordance with the change management process · Prepare change requests including risk assessment, rollback plans, and implementation steps · Coordinate with stakeholders and obtain required approvals before implementing changes · Execute approved changes during designated maintenance windows · Validate changes post-implementation and document outcomes Requirements · 3+ years of experience in system administration or IT support · Experience with identity providers and SSO protocols LSAML, OIDC, SCIMM · Familiarity with ticketing systems (e.g., Jira Service Management, Zendesk, ServiceNow) · Strong troubleshooting and communication skills · Ability to work independently and prioritize competing requests Nice to Have · Experience administering Okta, Azure AD, or Google Workspace · Some scripting experience LPython, PowerShell, or Bash) for automation · Prior experience in a regulated or compliance-driven environment
• We are looking for someone who is experienced in building lasting relationships and is passionate about making meaningful contributions to our team. Don't be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge? If so, stop reading and start applying.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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